by Alvin Chung | Sep 29, 2022 | Blog Posts, Customer Experience, Marketing, Strategy, Uncategorized
Want to increase the number of clients for your business? The four actions you can take to increase clients are: Integrate online and physical channels for your business Make your digital touchpoints stand out Align your brand with all your touchpoints Track and...
by Gavin Heaton | May 7, 2020 | Customer Experience, Digital Disruption, Digital Transformation
No matter whether you are an internal or external consultant, project manager, board member or CEO, social distancing has brought a new degree of difficulty to the work that we do. Even with video conferencing and collaboration software bridging the physical divide,...
by Gavin Heaton | Oct 27, 2019 | Agile Marketing, Customer Experience, Data Science, Digital Transformation
In the 1990s, the internet promised much, but rarely delivered. Global connectivity, a level playing field for small, medium and large enterprises alike – a democratisation of knowledge, publishing, media and commerce – and more, was on offer. The problem...
by Joanne Jacobs | Apr 16, 2019 | Community Management, Customer Experience
“Build it and they will come”, is the underlying message of almost every startup founder’s pitch. But with the stark reality of 90%+ startups failing in the first three years, it’s clear that even if you build the most beautiful, functional, user-centred “it”, they...
by Joanne Jacobs | Feb 3, 2018 | Creativity, Customer Experience, Digital Disruption, Hackathons, Innovation, Social Impact, Social Innovation
When we think of innovation – we often think of commercial innovation. New products. Services. Better, faster, cheaper. We think of startups and technology. But rarely do we think of communities. Over the last six months, Disruptor’s Handbook have been...
by Joanne Jacobs | Nov 14, 2017 | Customer Experience, Digital Disruption, Digital Transformation, Enterprise Disruption, Future of Work, Hackathons, Innovation, Innovation Brand, Social Impact, Social Innovation
The modern language of innovation is peppered with teamwork and empathy. We talk of small, agile teams that collaborate. We talk of user centred journeys. User stories. User centred design. And more. We focus our processes around validating our business models with...