by Joanne Jacobs | Mar 20, 2016 | Customer Experience, Digital Disruption, Digital Transformation, Enterprise Disruption, Innovation, Startups
Some business leaders fear the word “disruption” – but other business leaders meet the word and its impact head-on. GE’s Chief Digital Officer, Ganesh Bell, is one of the latter. Over the last couple of years, Ganesh has led the digital transformation of what he calls...
by Joanne Jacobs | Dec 8, 2015 | Agile Marketing, Coders / Hackers, Customer Experience, Handbooks, Marketing, Marketing-led Startups, Startups
It used to be that growth hacking was only used and understood by startups. This unusual role that combines an active and curious interest in marketing experimentation, data analysis and automation is now starting to be seen in more established companies and even...
by Joanne Jacobs | Nov 2, 2015 | Customer Experience, Digital Disruption, Digital Transformation, Enterprise Disruption, Innovation, Social Business
The new building housing Australia’s first Digital Transformation Office at UTS is astounding. The clean lines. Efficiency of movement. It looks and it FEELS like the 21st Century has arrived and that we are living it. There is a murmur of conversation everywhere you...
by Joanne Jacobs | Sep 1, 2015 | Customer Experience, Digital Transformation, Future of Work, Innovation, Marketing, Public Speaking, Social Business
Autobots, Decepticons, technology and marketing in the new world order Technology isn’t just changing the lives of our customers, it’s changing marketing and it’s changing IT. This is a new world order – where marketers need IT skills and IT...
by Joanne Jacobs | Apr 8, 2015 | Customer Experience, Digital Disruption, Enterprise Disruption, Innovation
A cursory glance at Google will provide you with dozens of articles and blog posts calling for greater innovation in a post resources boom, decrying the lack of innovation in government, proclaiming world cities as global innovation powerhouses, and damning businesses...
by Joanne Jacobs | Apr 1, 2015 | Customer Experience, Digital Disruption, Employee Engagement, Enterprise Disruption, Future of Work
Disruption is affecting our marketing organisations from the CMO to the intern. Not only is technology transforming the way we work, it’s challenging our processes, use of data, our teams, structures and the skills we need. But disruption isn’t just a...
