by Joanne Jacobs | Nov 2, 2015 | Customer Experience, Digital Disruption, Digital Transformation, Enterprise Disruption, Innovation, Social Business
The new building housing Australia’s first Digital Transformation Office at UTS is astounding. The clean lines. Efficiency of movement. It looks and it FEELS like the 21st Century has arrived and that we are living it. There is a murmur of conversation everywhere you...
by Joanne Jacobs | Sep 1, 2015 | Customer Experience, Digital Transformation, Future of Work, Innovation, Marketing, Public Speaking, Social Business
Autobots, Decepticons, technology and marketing in the new world order Technology isn’t just changing the lives of our customers, it’s changing marketing and it’s changing IT. This is a new world order – where marketers need IT skills and IT...
by Joanne Jacobs | Apr 8, 2015 | Customer Experience, Digital Disruption, Enterprise Disruption, Innovation
A cursory glance at Google will provide you with dozens of articles and blog posts calling for greater innovation in a post resources boom, decrying the lack of innovation in government, proclaiming world cities as global innovation powerhouses, and damning businesses...
by Joanne Jacobs | Apr 1, 2015 | Customer Experience, Digital Disruption, Employee Engagement, Enterprise Disruption, Future of Work
Disruption is affecting our marketing organisations from the CMO to the intern. Not only is technology transforming the way we work, it’s challenging our processes, use of data, our teams, structures and the skills we need. But disruption isn’t just a...
by Joanne Jacobs | Jan 26, 2015 | Customer Experience, Innovation
From December through January each year, we are bombarded with blog posts, papers and even videos setting out a vision for the year ahead of us. These are put together by pundits, bloggers, analysts and companies seeking to put their stamp on your thinking in the year...
