Up until recently, I was totally convinced that the tech start-up world was closed off to the entrepreneurial elite and the tech-savvy. Having familiarised myself with the Hollywood accounts of the evolutions of Facebook and Apple, it seemed reasonable to believe...
When we think about innovation, we often think about uniqueness. The one-of-a-kind invention that leaves everyone speechless. But the history of innovation teaches us that uniqueness is more accident than design. And channeling Anne of Green Gables, business teaches...
A few weeks ago I watched this YouTube video of a younger, Jack Ma, presenting in a non-descript room to a few colleagues. The presentation was from a time before Alibaba became the global ecommerce powerhouse that it is today. It was 1999 and Ma was setting a vision...
The challenge is service transformation. Not website redesign The last couple of years has seen a shift in direction for public services and their approach to digital transformation. Innovating in government, however, takes more than snappy tag lines and slogans. It...
