by Gavin Heaton | Jun 20, 2025 | Artificial Intelligence, Governance, Innovation
Many of us are already living this. It’s a typical weekday, and your smartphone nudges you awake with a buzz. You ask your voice assistant about your day’s schedule, get the latest news updates curated to your interests, and let an AI-driven app plan the...
by Gavin Heaton | Jun 19, 2025 | Customer Experience, Handbooks, Impact, Marketing
In any business model, the bridge between a bold idea and real market traction is built on one foundational principle: understanding your customers deeply. But too often, we reduce customers to job titles or vague segments. We plug those titles into a business model...
by Gavin Heaton | Jun 12, 2025 | Artificial Intelligence, B2B Marketing, Customer Experience, Innovation, Innovation Labs
Customer experience and innovation are often spoken about as strategic priorities but we rarely see the strategic, programmatic dedication required to shift the needle in most organisations. When we look at go-to-market strategies, most organisations focus their...
by Gavin Heaton | Jun 6, 2025 | B2B Marketing, Best Practices, Communications, Content Marketing, Innovation, Marketing
If your landing page says one thing, your pitch deck says another, and your sales team has a third narrative – you’re not alone. And not in a good way. It sounds like your messaging architecture is out of alignment. For many startups, scaleups, and innovation...
by Gavin Heaton | Jun 5, 2025 | B2B Marketing, Best Practices, Data Science, Digital Strategy, Innovation, Marketing
The latest G2 Buyer Behavior Report has dropped, and it confirms what many of us have been sensing: the software buying journey has fundamentally shifted. And for vendors, consultants, and service providers – this is a wake-up call. Here’s what’s standing out,...
